DOUŠA, M. RELATION COMPARISON OF SELECTED RAILWAY TRANSPORT COMPANIES USING THE SERVQUAL METHOD. Perner’s Contacts, [S. l.], v. 14, n. 4, p. 12–25, 2019. Disponível em: https://pernerscontacts.upce.cz/index.php/perner/article/view/435. Acesso em: 24 lis. 2024.