HEČKOVÁ, T. CUSTOMER ASSESSMENT OF QUALITY OF TRANSPORT. Perner’s Contacts, [S. l.], v. 6, n. 2, p. 53–61, 2011. Disponível em: https://pernerscontacts.upce.cz/index.php/perner/article/view/827. Acesso em: 22 lis. 2024.