ŠIMKOVÁ, I.; KONEČNÝ, V. THE EVALUATION OF SERVICE QUALITY IN FORWARDING. Perner’s Contacts, [S. l.], v. 8, n. 4, p. 76–84, 2013. Disponível em: https://pernerscontacts.upce.cz/index.php/perner/article/view/771. Acesso em: 6 kvě. 2024.