EVALUATION OF QUALITY INDICATORS PUBLIC TRANSPORT

Abstract

This paper deals with passengers’ satisfaction measuring and urban mass transportation quality evaluation. The presented results of the evaluation of passenger satisfaction were obtained based on experimental verification the methodology for measuring passenger satisfaction and quality evaluation of public transport. The experiment was based on a designed list of questions, which has been used for a traffic survey of the passengers’ satisfaction. Criteria of quality have been evaluated from set of passenger's individual points of view in Ostrava urban mass transportation system conditions.