APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES

Authors

  • Adela Poliaková

Keywords:

Customer satisfaction, customer satisfaction index, quality criteria, satisfaction, dissatisfaction

Abstract

This submission deals with a possibility of transport service evaluation using the customer satisfaction index (CSI), because this index is abroad often used just for the quality of service evaluation, what is for this product difficult problem.

References

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Published

2010-12-30

Issue

Vol. 5 No. 4 (2010)

Section

Articles

License

Copyright (c) 2020 Adela Poliaková

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES. (2010). Perner’s Contacts, 5(4), 208-215. https://pernerscontacts.upce.cz/index.php/perner/article/view/1062

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