APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES
Keywords:
Customer satisfaction, customer satisfaction index, quality criteria, satisfaction, dissatisfactionAbstract
This submission deals with a possibility of transport service evaluation using the customer satisfaction index (CSI), because this index is abroad often used just for the quality of service evaluation, what is for this product difficult problem.
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References
(1) http://www.aqi.tnuni.sk/fileadmin/dokumenty/Nastroje_a_metody/Index%20spokojnosti%
20zakaznikov.pdf.
(2) http://dugi-doc.udg.edu/bitstream/10256/278/1/n4.pdf.
(3) http://elsmar.com/Forums/showthread.php?t=23980.
(4) http://www.eoq.org.
(5) http://www.nmmanagement.com/userdata/Image/MediaMartel/Business_Express_Satisfyi
ng_customers_SJ_short_version.pdf.
(6) http://www.symphonytech.com/articles/satisfaction.htm.
20zakaznikov.pdf.
(2) http://dugi-doc.udg.edu/bitstream/10256/278/1/n4.pdf.
(3) http://elsmar.com/Forums/showthread.php?t=23980.
(4) http://www.eoq.org.
(5) http://www.nmmanagement.com/userdata/Image/MediaMartel/Business_Express_Satisfyi
ng_customers_SJ_short_version.pdf.
(6) http://www.symphonytech.com/articles/satisfaction.htm.
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Published
2010-12-30
How to Cite
Poliaková, A. (2010). APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES. Perner’s Contacts, 5(4), 208–215. Retrieved from https://pernerscontacts.upce.cz/index.php/perner/article/view/1062
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Copyright (c) 2020 Adela Poliaková
This work is licensed under a Creative Commons Attribution 4.0 International License.
