INTERLABORATORY COMPARISON OF ACCREDITED LABORATORIES IN TERMS OF BENCHMARKING IN SLOVAKIA
Keywords:
Benchmarking, Interlaboratory comparison, accredited laboratorie, On-line application, Quality indicatorsAbstract
Benchmarking is not a standardized method and therefore, in practice we come across its various definitions. The following are 2 probably the most respected definitions. The first comes from the American Productivity and Quality Centre (APQC) [9] which currently represents the world leading benchmarking institution and provides benchmarking projects long-term [14]. According to the APQC benchmarking is the process of identifying, learning and adapting outstanding practices and processes from any organization, anywhere in the world, to help an organization improve its performance [1].
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References
[2] CAMP, R., C. Bussiness Process Benchmarking. ASQS Quality Press. Milwaukee,
1995, 464 p., ISBN 0-87389-296-8.
[3] DOUGLAS C. MONTGOMERY Introduction to Statistical Quality Control. Third
edition, ISBN 9780471303534, Publisher John Wiley & Sons Inc.
[4] Draft FDIS ISO 9004-N6 (17/04/2009). Geneve ISO 2009.
[5] ENGLÁRT, M. Medzilaboratórne porovnávania v ponímaní benchmarkingu riadeného
zákazníkom [International comparison in terms of customer-driven benchmarking].
Diploma Work, KTMS, SvF, ŽU,2009.
[6] Glossary of terms Related to Quality Management. In: www.asq.org, 10.4.2007.
[7] HARRINGTON, H. J., HARRINGTON, J., S. High Performance Benchmarking, 20
Steps to Success. McGraw-Hill, New York, NY, 1996.
[8] HOLLOWAY, J., FRANCIS, G., HINTON, M., HAYLE D. Best practice
benchmarking. TQM 4/1998
[9] http://en.wikipedia.org/wiki/PDCA, 18.11.2009.
[10] http://www.apqc.org/portal/apqc/site, 17.11.2009.
[11] http://www.asq.org., 17.11.2009
[12] http://ww1.efqm.org/en, 17.11.2009.
[13] MIKOLAJ J., SCHLOSSER F., VALUCH M., ZGÚTOVÁ K. Zavedenie systému
kvality v oblasti výstavby, údržby a opráv ciest [Introduction of quality management
system in the field of road construction and maintenance]. Report no.6-3/83/SvF/03, ŽU
[14] MSA 0113-98 Skúšky spôsobilosti. Časť I. Zásady výberu, organizovania a hodnotenia
skúšok spôsobilosti SNA [Competence Tests. Part I. Principles of selection, organization
and evaluation of competence tests SNA]. SNAS, 34 p., Bratislava april 1998.
[15] NENADÁL, J. Jak začít s Benchmarkingem?[How to start with benchmarking?]. Part
1. In: Quality 2/2009, ISSN 1335-9231, p. 22-29.
[16] NENADÁL, J. Jak začít s Benchmarkingem?[How to start with benchmarking?] Časť
2. In:Quality 3/2009, ISSN 1335-9231, p. 17-23.
[17] NENADÁL, J. Měření v systémech managementu jakosti [Measuring in quality
management systems]. 2nd ed. Management Press, Praha 2004.
[18] NENADÁL, J., NOSKIEVIČOVÁ, D., PETŘÍKOVÁ, R., PLURA, J., TOŠENOVSKÝ,
J., VYKZDYL, D. Jak zvýšit výkonnost organizacií [How to increase organization’s
performance] . Ostrav, Dům techniky, 2008. 239 s., ISBN 978-80-7261-164-5. :
[19] OAKLAND, J., S. Oakland on Quality Management. Amsterdam. Elsevier Butterworth
Heinemann. 2004, 476 p., ISBN 0-7506-5741-3.
[20] PITOŇÁK, M. Využitie vybratých metód systémov manažérstva kvality pri údržbe
a opravách cestných komunikácií [The use of selected methods of quality management
systems at maintenance and repairs of roads]. Thesis, KTMS, Faculty of Civil
Engineering, Žilina University 2008.
[21] PITOŇÁK M., ZGÚTOVÁ K. Nástroj pre benchmarking správcov cestných
komunikácií[Tool for benchmarking of operators of roads]. In: Text book from the 17th .
International Conference: Quality-2008, ISBN 978–80-02–02032–5, Ostrava 20.-21. 5.
2008, s. C28-C33.
[22] SAMUEL K. M. HO. TQM, an integrated approach. Implementing Total Quality
through Japanese 5-S and ISO 9000, Published in 1995, Kogan Page (London),
0749415614, 292 p.
[23] STARŠÍ, B. Význam medzilaboratórnych porovnávajúcich skúšok pri posudzovaní
spôsobilosti skúšobných laboratórií[The meaning of interlaboratory comparative tests
at assessing the competence of testing laboratoiries] In: Text book fromz 9th
International Conference : Road Conference Q-2007, ISBN 978–80-969681–0–7,
Žilina 3.-4.5. 2007, s. 177-182
[24] STN EN ISO 9004:2001 „Quality management systems. Guide for efficiency“,
[25] STN EN ISO/IEC 17025:2005 General requirements for the competence of testing and
calibration laboratories. SÚTN Bratislava, 10/2005, p.37.
[26] ŠPAČKA, M.: Co je a co není benchmarking [what is and what isn’t benchmarking] In
Modern Management, 3/2005. Praha, Economia, 2005. ISSN 1213-7693.
[27] ŠTEFÁNIK, A., MIČIETA, B. Benchmarking - indexové porovnávanie [Benchmarkingindex
comparison]. In: Modern approaches towards firms management .Trnava April
2002, STU s. 245-249, ISBN 80-227-1706-1
[28] TEREK, M., HRNČIAROVÁ, Ľ. Štatistické riadenie kvality [Statistical quality
management]. Bratislava: IURA EDITION, 2004
[29] VALUCH, M., TROJANOVÁ, M., ČURAJ, M. Application of Process Approach in
Public Procurement of Higway Projects. In: Civil and Environmental Engineering,
1/2008, ISSN 0336-5835, s. 2-4.
[30] VLČEK, R. Management hodnotových inovací [Management of value inovantions].
Praha, Management Press, 2008. 239 s., ISBN 978-80-7261-164-5.
[31] WAN, E., WAN, J., MOKHTAR, A., NOOREHA, H. Benchmarking institutions of
higher education. In : Total Quality Management, 7/2000, Vol. 11 Issue 4/5/6, s. S798,
ISSN : 09544127.
[32] WEBER, R. The benefits of benchmarking. In : Trailer / Body Builders, 7/2005, Vol. 46
Issue 9, s. 82-83, ISSN : 0041-0772.
[33] ZGÚTOVÁ, K., PITOŇÁK, M.: Benchmarking v cestnom hospodárstve [Benchmarking
in the road economy]. In: Text book from International Conference - 2006 Road
Conference, May, 3. – 4. 2006, Rajecké Teplice. p. 197-201
1995, 464 p., ISBN 0-87389-296-8.
[3] DOUGLAS C. MONTGOMERY Introduction to Statistical Quality Control. Third
edition, ISBN 9780471303534, Publisher John Wiley & Sons Inc.
[4] Draft FDIS ISO 9004-N6 (17/04/2009). Geneve ISO 2009.
[5] ENGLÁRT, M. Medzilaboratórne porovnávania v ponímaní benchmarkingu riadeného
zákazníkom [International comparison in terms of customer-driven benchmarking].
Diploma Work, KTMS, SvF, ŽU,2009.
[6] Glossary of terms Related to Quality Management. In: www.asq.org, 10.4.2007.
[7] HARRINGTON, H. J., HARRINGTON, J., S. High Performance Benchmarking, 20
Steps to Success. McGraw-Hill, New York, NY, 1996.
[8] HOLLOWAY, J., FRANCIS, G., HINTON, M., HAYLE D. Best practice
benchmarking. TQM 4/1998
[9] http://en.wikipedia.org/wiki/PDCA, 18.11.2009.
[10] http://www.apqc.org/portal/apqc/site, 17.11.2009.
[11] http://www.asq.org., 17.11.2009
[12] http://ww1.efqm.org/en, 17.11.2009.
[13] MIKOLAJ J., SCHLOSSER F., VALUCH M., ZGÚTOVÁ K. Zavedenie systému
kvality v oblasti výstavby, údržby a opráv ciest [Introduction of quality management
system in the field of road construction and maintenance]. Report no.6-3/83/SvF/03, ŽU
[14] MSA 0113-98 Skúšky spôsobilosti. Časť I. Zásady výberu, organizovania a hodnotenia
skúšok spôsobilosti SNA [Competence Tests. Part I. Principles of selection, organization
and evaluation of competence tests SNA]. SNAS, 34 p., Bratislava april 1998.
[15] NENADÁL, J. Jak začít s Benchmarkingem?[How to start with benchmarking?]. Part
1. In: Quality 2/2009, ISSN 1335-9231, p. 22-29.
[16] NENADÁL, J. Jak začít s Benchmarkingem?[How to start with benchmarking?] Časť
2. In:Quality 3/2009, ISSN 1335-9231, p. 17-23.
[17] NENADÁL, J. Měření v systémech managementu jakosti [Measuring in quality
management systems]. 2nd ed. Management Press, Praha 2004.
[18] NENADÁL, J., NOSKIEVIČOVÁ, D., PETŘÍKOVÁ, R., PLURA, J., TOŠENOVSKÝ,
J., VYKZDYL, D. Jak zvýšit výkonnost organizacií [How to increase organization’s
performance] . Ostrav, Dům techniky, 2008. 239 s., ISBN 978-80-7261-164-5. :
[19] OAKLAND, J., S. Oakland on Quality Management. Amsterdam. Elsevier Butterworth
Heinemann. 2004, 476 p., ISBN 0-7506-5741-3.
[20] PITOŇÁK, M. Využitie vybratých metód systémov manažérstva kvality pri údržbe
a opravách cestných komunikácií [The use of selected methods of quality management
systems at maintenance and repairs of roads]. Thesis, KTMS, Faculty of Civil
Engineering, Žilina University 2008.
[21] PITOŇÁK M., ZGÚTOVÁ K. Nástroj pre benchmarking správcov cestných
komunikácií[Tool for benchmarking of operators of roads]. In: Text book from the 17th .
International Conference: Quality-2008, ISBN 978–80-02–02032–5, Ostrava 20.-21. 5.
2008, s. C28-C33.
[22] SAMUEL K. M. HO. TQM, an integrated approach. Implementing Total Quality
through Japanese 5-S and ISO 9000, Published in 1995, Kogan Page (London),
0749415614, 292 p.
[23] STARŠÍ, B. Význam medzilaboratórnych porovnávajúcich skúšok pri posudzovaní
spôsobilosti skúšobných laboratórií[The meaning of interlaboratory comparative tests
at assessing the competence of testing laboratoiries] In: Text book fromz 9th
International Conference : Road Conference Q-2007, ISBN 978–80-969681–0–7,
Žilina 3.-4.5. 2007, s. 177-182
[24] STN EN ISO 9004:2001 „Quality management systems. Guide for efficiency“,
[25] STN EN ISO/IEC 17025:2005 General requirements for the competence of testing and
calibration laboratories. SÚTN Bratislava, 10/2005, p.37.
[26] ŠPAČKA, M.: Co je a co není benchmarking [what is and what isn’t benchmarking] In
Modern Management, 3/2005. Praha, Economia, 2005. ISSN 1213-7693.
[27] ŠTEFÁNIK, A., MIČIETA, B. Benchmarking - indexové porovnávanie [Benchmarkingindex
comparison]. In: Modern approaches towards firms management .Trnava April
2002, STU s. 245-249, ISBN 80-227-1706-1
[28] TEREK, M., HRNČIAROVÁ, Ľ. Štatistické riadenie kvality [Statistical quality
management]. Bratislava: IURA EDITION, 2004
[29] VALUCH, M., TROJANOVÁ, M., ČURAJ, M. Application of Process Approach in
Public Procurement of Higway Projects. In: Civil and Environmental Engineering,
1/2008, ISSN 0336-5835, s. 2-4.
[30] VLČEK, R. Management hodnotových inovací [Management of value inovantions].
Praha, Management Press, 2008. 239 s., ISBN 978-80-7261-164-5.
[31] WAN, E., WAN, J., MOKHTAR, A., NOOREHA, H. Benchmarking institutions of
higher education. In : Total Quality Management, 7/2000, Vol. 11 Issue 4/5/6, s. S798,
ISSN : 09544127.
[32] WEBER, R. The benefits of benchmarking. In : Trailer / Body Builders, 7/2005, Vol. 46
Issue 9, s. 82-83, ISSN : 0041-0772.
[33] ZGÚTOVÁ, K., PITOŇÁK, M.: Benchmarking v cestnom hospodárstve [Benchmarking
in the road economy]. In: Text book from International Conference - 2006 Road
Conference, May, 3. – 4. 2006, Rajecké Teplice. p. 197-201
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Published
2009-12-29
How to Cite
Zgútová, K. (2009). INTERLABORATORY COMPARISON OF ACCREDITED LABORATORIES IN TERMS OF BENCHMARKING IN SLOVAKIA. Perner’s Contacts, 4(4), 146–159. Retrieved from https://pernerscontacts.upce.cz/index.php/perner/article/view/1199
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