SERVICES IN BUSINESS AVIATION
Keywords:
Business Aviation, Operational Control Centre, Customer ServicesAbstract
The main aim of this article is to analyse services in one department of Business Aviation Company and try to think how to improve attractiveness for the client. The paper focuses on general description of services in Business Aviation and on top of that it offers definition of services of Operational Control Centre. Last chapter of the paper describes various weaknesses of the services provided by the aircraft operator. The paper reveals some interesting facts about business aviation.
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References
(1) JOHN SHEEHAN. Business and Corporate Aviation Management, second edition, 2013,
McGraw-Hill Professional, 432 pages.
(2) BUSINESS AVIATION: AN ENTERPRISE VALUE PERSPECTIVE (S&P SMALLCAP 600
COMPANIES FROM 2005-2010) – SMALL AND MEDIUM ENTERPRISES, PART II. NEXA
ADVISORS, LLC. 2010.PART I. NEXA ADVISORS, LLC. 2009.
(3) BOOZ, ALLEN, HAMILTON, Economic impact of Business Aviation in Europe, 2016.
(4) European Business Aviation Association, Country Profiles 2016, Available on:
http://www.ebaa.org/en/facts-figures/busav-country-profiles-2016-2017.aspx.
(5) HANKOVSKÁ JÚLIA, Aircraft operation in Business Aviation, In: New trends in civil
aviation 2016, Žilina, 2016.
(6) SRŇÁNEK ANDREJ: Quality assessment of services OCC (Operational Control Centre) in
business aviation [Bachelor Thesis]. University of Žilina. Faculty of Operation and
Economics of Transport and Communications; Department of Air Transport. Tutor:
HANKOVSKÁ JÚLIA, Ing.; 2017. Extent: 37 pages.
(7) KANÍK MÁRIO: Aspects of comfort passengers transportation in business aviation
[Bachelor thesis]. University of Žilina, Faculty of Operation and Economics of Transport
and Communication; Department of Air Transport. Tutor: Ing. HANKOVSKÁ JÚLIA. 2017.
43 pages.
(8) EBAA – European Business Aviation Association, various articles and statistics.
Available at: http://www.ebaa.org/.
(9) OXFORD ECONOMICS, The Role of business aviation in the Europe Economy, October
2012, 28 pages.
McGraw-Hill Professional, 432 pages.
(2) BUSINESS AVIATION: AN ENTERPRISE VALUE PERSPECTIVE (S&P SMALLCAP 600
COMPANIES FROM 2005-2010) – SMALL AND MEDIUM ENTERPRISES, PART II. NEXA
ADVISORS, LLC. 2010.PART I. NEXA ADVISORS, LLC. 2009.
(3) BOOZ, ALLEN, HAMILTON, Economic impact of Business Aviation in Europe, 2016.
(4) European Business Aviation Association, Country Profiles 2016, Available on:
http://www.ebaa.org/en/facts-figures/busav-country-profiles-2016-2017.aspx.
(5) HANKOVSKÁ JÚLIA, Aircraft operation in Business Aviation, In: New trends in civil
aviation 2016, Žilina, 2016.
(6) SRŇÁNEK ANDREJ: Quality assessment of services OCC (Operational Control Centre) in
business aviation [Bachelor Thesis]. University of Žilina. Faculty of Operation and
Economics of Transport and Communications; Department of Air Transport. Tutor:
HANKOVSKÁ JÚLIA, Ing.; 2017. Extent: 37 pages.
(7) KANÍK MÁRIO: Aspects of comfort passengers transportation in business aviation
[Bachelor thesis]. University of Žilina, Faculty of Operation and Economics of Transport
and Communication; Department of Air Transport. Tutor: Ing. HANKOVSKÁ JÚLIA. 2017.
43 pages.
(8) EBAA – European Business Aviation Association, various articles and statistics.
Available at: http://www.ebaa.org/.
(9) OXFORD ECONOMICS, The Role of business aviation in the Europe Economy, October
2012, 28 pages.
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Published
2017-07-14
How to Cite
Hankovská, J. (2017). SERVICES IN BUSINESS AVIATION. Perner’s Contacts, 12(2), 19–25. Retrieved from https://pernerscontacts.upce.cz/index.php/perner/article/view/465
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Copyright (c) 2020 Júlia Hankovská
This work is licensed under a Creative Commons Attribution 4.0 International License.
