THE QUALITY STANDARDS IN SUBURBAN BUS TRANSPORT AND THEIR MEANING
Klíčová slova:
Quality, Norm, Standard, Passenger transport, ServicesAbstrakt
The article deals with the possibilities of standardizing the quality level of public passenger transport. The procedures respect the legislative requirements which are valid in the Slovak Republic. Quality requirements in other countries can help as an inspiration for settings of standard. The article deals the possibilities of settings the standard with help of integrated transport systems too.
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Reference
(1) EBOLI, L., MAZZULLA, G. A Stated Preference Experiment for Measuring Service
Quality in Public Transport. In.: Transportation Planning and Technology, Rotledge
publisher, member of the Taylor and Francis Group, Vol. 31, No. 5, 2008, ISSN 0308-
1060, pp.509-523
(2) FRIMAN, M., FELLESSON, M. Service Supply and Customer Satisfaction in Public
Transportation: The Quality Paradox, In.: Journal of Public Transportation, Vol. 12, No.
4, University of South Florida, 2009, ISSN 1077-291X, pp.57-69
(3) GNAP, J., KONEČNÝ, V. Meranie kvality prímestskej autobusovej dopravy = Quality
measurement of suburb bus transport. In: Kvalita 2009. 18. ročník konference s
mezinárodní účastí. Ostrava: sborník přednášek. Ostrava: DTO CZ, 2009. - ISBN 978-80-
02-02153-7.
(4) KONEČNÝ, V. Nástroje a metódy manažérstva kvality. Návody na cvičenia z predmetu
manažment kvality. 1. vyd., Žilina: Žilinská univerzita, 2012. ISBN 978-80-554-0601-5
(5) REGULATION (EC) No 1370/2007 on public passenger transport services by rail and by
road
(6) STN EN 13816 - Transportation. Logistics and services. Public passenger transport.
Service quality definition, targeting and measurement. Slovak office of technical
standards, Bratislava 2003.
(7) STN EN 15140 - Public passenger transport – basic requirements and recommendations
for systems that measure delivered service quality. Slovak office of technical standards,
Bratislava 2003.
(8) Law No 56/2012 collection of laws on Road Transport
(9) Strategy of development of public passenger transport and non-motorized transport of
Slovakia 2020. Available on the internet:
http://www.telecom.gov.sk/index/index.php?ids=75682.
(10) TCRP 100. Transit Capacity and Quality of Service.
(11) TCRP 88. A Guidebook for Developing a Transit Performance Measurement System.
(12) TCRP 47. A Handbook for Measuring Customer Satisfaction and Service Quality.
(13) Guide for passenger comfort on ships.
(14) NAŘÍZENÍ VLÁDY č. 49/2015 Sb. o stanovení minimálních hodnot a ukazatelů
standardů kvality a bezpečnosti a o způsobu jejich prokazování v souvislosti s
poskytováním veřejných služeb v přepravě cestujících.
(15) Public service contracts, pdf. Documents was sending by e-mail communication.
(16) Integrated transport systems in Czech republic
Quality in Public Transport. In.: Transportation Planning and Technology, Rotledge
publisher, member of the Taylor and Francis Group, Vol. 31, No. 5, 2008, ISSN 0308-
1060, pp.509-523
(2) FRIMAN, M., FELLESSON, M. Service Supply and Customer Satisfaction in Public
Transportation: The Quality Paradox, In.: Journal of Public Transportation, Vol. 12, No.
4, University of South Florida, 2009, ISSN 1077-291X, pp.57-69
(3) GNAP, J., KONEČNÝ, V. Meranie kvality prímestskej autobusovej dopravy = Quality
measurement of suburb bus transport. In: Kvalita 2009. 18. ročník konference s
mezinárodní účastí. Ostrava: sborník přednášek. Ostrava: DTO CZ, 2009. - ISBN 978-80-
02-02153-7.
(4) KONEČNÝ, V. Nástroje a metódy manažérstva kvality. Návody na cvičenia z predmetu
manažment kvality. 1. vyd., Žilina: Žilinská univerzita, 2012. ISBN 978-80-554-0601-5
(5) REGULATION (EC) No 1370/2007 on public passenger transport services by rail and by
road
(6) STN EN 13816 - Transportation. Logistics and services. Public passenger transport.
Service quality definition, targeting and measurement. Slovak office of technical
standards, Bratislava 2003.
(7) STN EN 15140 - Public passenger transport – basic requirements and recommendations
for systems that measure delivered service quality. Slovak office of technical standards,
Bratislava 2003.
(8) Law No 56/2012 collection of laws on Road Transport
(9) Strategy of development of public passenger transport and non-motorized transport of
Slovakia 2020. Available on the internet:
http://www.telecom.gov.sk/index/index.php?ids=75682.
(10) TCRP 100. Transit Capacity and Quality of Service.
(11) TCRP 88. A Guidebook for Developing a Transit Performance Measurement System.
(12) TCRP 47. A Handbook for Measuring Customer Satisfaction and Service Quality.
(13) Guide for passenger comfort on ships.
(14) NAŘÍZENÍ VLÁDY č. 49/2015 Sb. o stanovení minimálních hodnot a ukazatelů
standardů kvality a bezpečnosti a o způsobu jejich prokazování v souvislosti s
poskytováním veřejných služeb v přepravě cestujících.
(15) Public service contracts, pdf. Documents was sending by e-mail communication.
(16) Integrated transport systems in Czech republic
Stahování
Publikováno
2015-07-17
Jak citovat
Konečný, V. ., & Kostolná, M. . (2015). THE QUALITY STANDARDS IN SUBURBAN BUS TRANSPORT AND THEIR MEANING. Perner’s Contacts, 10(2), 24–35. Získáno z https://pernerscontacts.upce.cz/index.php/perner/article/view/623
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Tato práce je licencována pod Mezinárodní licencí Creative Commons Attribution 4.0 .
