THE EVALUATION OF SERVICE QUALITY IN FORWARDING

Authors

  • Ivana Šimková
  • Vladimír Konečný

Keywords:

Quality, Methods, Forwarding, Services, Evaluation

Abstract

The article deals with problem of service quality in forwarding, quantification of the level of quality and evaluation of service quality. For the quality evaluation it is necessary to apply an appropriate method. The article includes also practical application of multi-criteria evaluation of quality.

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References

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Published

2013-12-20

How to Cite

Šimková, I., & Konečný, V. (2013). THE EVALUATION OF SERVICE QUALITY IN FORWARDING. Perner’s Contacts, 8(4), 76–84. Retrieved from https://pernerscontacts.upce.cz/index.php/perner/article/view/771

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