QUALITY MEASUREMENT IN EU AND CZECH POSTAL SERVICES MARKET

Abstract

This paper deals with quality measurement in postal sector. Quality parametres of postal services provision are monitored all over the world in this sector by UNEX project iniciallized by International Postal Corporation. IPC publishes the UNEX end-to-end results annually, reporting on international priority letter mail. The first part of this paper comprises all important facts about UNEX measurement system – its goal, focusion, methodology and results. The second part is devoted to quality monitoring of Czech postal services. Principles of this measurement are the same as basic UNEX principles. This measurement is processed by private agency and by Czech Post own analysis and also the parametres corresponding to European methodology. Worldwide and domestic results of quality measurement reflect high level of postal services provision.