METHODOLOGY OF STANDARDIZING THE QUALITY IN SUBURBAN BUS TRANSPORT AND ITS APLICATION IN SLOVAKIA – TOTAL APPROACH
Keywords:
Quality, Standard, Measurement, Transport serviceAbstract
The article deals the standardization of the quality level in suburban bus transport in the total approach. The procedures respect the legislative requirements which are valid in the Slovak Republic. There are applied the proposed methods to specific measurement results of expectation and perception of the quality of the passengers with the help of service quality loop. The results are objectified with the measurements of controllers in a significant transport hub of northern Slovakia. This approach is not yet applied in the Slovak Republic.
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References
(1) EBOLI, L., MAZZULLA, G. A Stated Preference Experiment for Measuring Service
Quality in Public Transport. In.: Transportation Planning and Technology, Rotledge
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(2) FRIMAN, M., FELLESSON, M. Service Supply and Customer Satisfaction in Public
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4, University of South Florida, 2009, ISSN 1077-291X, pp.57-69
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measurement of suburb bus transport. In: Kvalita 2009. 18. ročník konference s
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manažment kvality. 1. vyd., Žilina: Žilinská univerzita, 2012. ISBN 978-80-554-0601-5
(6) REGULATION (EC) No 1370/2007 on public passenger transport services by rail and by
road
(7) STN EN 13816 - Transportation. Logistics and services. Public passenger transport.
Service quality definition, targeting and measurement. Slovak office of technical
standards, Bratislava 2003.
(8) STN EN 15140 - Public passenger transport – basic requirements and recommendations
for systems that measure delivered service quality. Slovak office of technical standards,
Bratislava 2003.
(9) Law No 56/2012 collection of laws on Road Transport.
Quality in Public Transport. In.: Transportation Planning and Technology, Rotledge
publisher, member of the Taylor and Francis Group, Vol. 31, No. 5, 2008, ISSN 0308-
1060, pp.509-523
(2) FRIMAN, M., FELLESSON, M. Service Supply and Customer Satisfaction in Public
Transportation: The Quality Paradox, In.: Journal of Public Transportation, Vol. 12, No.
4, University of South Florida, 2009, ISSN 1077-291X, pp.57-69
(3) GNAP, J., KONEČNÝ, V. Meranie kvality prímestskej autobusovej dopravy = Quality
measurement of suburb bus transport. In: Kvalita 2009. 18. ročník konference s
mezinárodní účastí. Ostrava: sborník přednášek. Ostrava: DTO CZ, 2009. - ISBN 978-80-
02-02153-7.
(4) KONEČNÝ, V. – KOSTOLNÁ, M.: The possibilities of standardizing the quality level in
public passenger transport from customer point of view. In: Perner´s Contacts. ISSN
1801-674X. Volume 9, Issue 2 (2014), online, s. 26-37.
Available: http://pernerscontacts.upce.cz/ 35_2014/Konecny.pdf
(5) KONEČNÝ, V. Nástroje a metódy manažérstva kvality. Návody na cvičenia z predmetu
manažment kvality. 1. vyd., Žilina: Žilinská univerzita, 2012. ISBN 978-80-554-0601-5
(6) REGULATION (EC) No 1370/2007 on public passenger transport services by rail and by
road
(7) STN EN 13816 - Transportation. Logistics and services. Public passenger transport.
Service quality definition, targeting and measurement. Slovak office of technical
standards, Bratislava 2003.
(8) STN EN 15140 - Public passenger transport – basic requirements and recommendations
for systems that measure delivered service quality. Slovak office of technical standards,
Bratislava 2003.
(9) Law No 56/2012 collection of laws on Road Transport.
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Published
2015-12-10
How to Cite
Konečný, V. ., & Kostolná, M. (2015). METHODOLOGY OF STANDARDIZING THE QUALITY IN SUBURBAN BUS TRANSPORT AND ITS APLICATION IN SLOVAKIA – TOTAL APPROACH. Perner’s Contacts, 10(4), 63–71. Retrieved from https://pernerscontacts.upce.cz/index.php/perner/article/view/712
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