FRAMEWORK FOR EVALUATING TRAVEL APPLICATIONS IN PUBLIC PASSENGER TRANSPORT
DOI:
https://doi.org/10.46585/pc.2025.1.2650Keywords:
travel app, public transport, mobility, evaluation, digitalizationAbstract
With the rise of digital technologies, travel applications have become a fundamental element of public passenger transport. However, their importance goes beyond simple route planning, they influence mobility decision-making, shape user experience, and contribute to the sustainability of transport. The aim of this article is to propose a framework that serves as a theoretical basis for systematically evaluating the quality and complexity of these digital tools. This framework is sufficiently robust for systematic comparison, yet flexible enough to adapt to various objectives. It enables the connection of technical characteristics of applications with user expectations, thereby enhancing the quality and efficiency of public transport in the digital environment. The proposed framework for evaluating travel applications in public passenger transport aims to objectively and systematically assess digital travel applications used in public transport in terms of their functional, technological, and behavioral parameters.
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Copyright (c) 2025 Zdenka Bulková, Vladislav Zitrický, Martin Kendra
This work is licensed under a Creative Commons Attribution 4.0 International License.
