QUALITY STANDARDS FOR MEASURING THE LEVEL OF SERVICE IN PUBLIC TRANSPORT

Authors

  • Ivana Olivková

Keywords:

Quality standards, Measuring the level of service, Public transport

Abstract

Based on the results of the experimental verification methodology of measuring customer satisfaction and quality evaluation of public transport, quality standards for services’ level measuring have been proposed. Quality standards which I recommend to set legal regulations should be defined by law or binding regulation. Setting standards for the criteria of time availability in the transport network is recommended to transfer in the responsibility of municipal authorities.

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References

(1) OLIVKOVÁ, I. Hodnocení kvality městské hromadné dopravy a návrh jejích standardů.
Habilitační práce. Ostrava: VŠB - Technická univerzita Ostrava, 2009.
(2) OLIVKOVÁ, I. Návrh standardů kvality pro měření úrovně služeb v MHD. In Horizonty
dopravy 1/2006. Časopis pro vědu a výzkum v dopravě. Výzkumný ústav dopravní, a.s.
Žilina, 2006. s. 8-11. ISSN 1210-0978.
(3) OLIVKOVÁ, I. Standardy kvality služeb dopravce v MHD. In 7. mezinárodní konference
o veřejné osobní dopravě. 26. – 27. 10 2004, Bratislava, Slovenská republika. s. 230-235.
ISBN 80-233-0498-4.

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Published

2011-12-30

How to Cite

Olivková, I. (2011). QUALITY STANDARDS FOR MEASURING THE LEVEL OF SERVICE IN PUBLIC TRANSPORT. Perner’s Contacts, 6(4), 229–235. Retrieved from https://pernerscontacts.upce.cz/index.php/perner/article/view/922

Issue

Vol. 6 No. 4 (2011)

Section

Articles

License

Copyright (c) 2020 Ivana Olivková

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.